Refund policy

Return & Refund Policy

Effective Date: June 29, 2025

At GoodPatch, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be returned within 7 days of delivery.
  • The item should be unused, unopened, and in its original packaging.
  • All original labels, accessories, and promotional items (if any) must be included.
  • Proof of purchase (Order ID or invoice) is required.

Return Shipping Fee

A ₹60 return handling fee will be deducted from your refund amount for approved returns.

This fee covers reverse pickup and processing costs.

Refund Process

Once we receive and inspect your returned product:

  • You'll be notified of the approval or rejection of your return.
  • If approved, your refund will be processed after deducting the ₹60 return handling fee.
  • Refunds are typically credited within 5–7 business days, depending on your original payment method and your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed to your bank account or another approved payment method after your bank details are verified.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used patches.
  • Products with damaged or missing original packaging.
  • Items damaged due to misuse or improper handling.
  • Products returned after the 7-day return window.
  • Free gifts or promotional items.

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Please contact our customer support within 48 hours of delivery.

To help us resolve your request quickly, please include:

  • Your Order ID
  • Photos of the product
  • Photos of the outer packaging
  • A brief description of the issue

If the issue is verified, we'll arrange a replacement or a full refund at no additional cost.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery, subject to this policy.

How to Request a Return

To initiate a return, please contact our customer support with:

  • Order ID
  • Full Name
  • Registered Mobile Number
  • Reason for Return

Our support team will guide you through the return process.

Contact Us

If you have any questions about returns or refunds, please contact us:

GoodPatch Customer Support

  • Email: support@goodpatch.in
  • Phone: +91-8929455820
  • Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)